Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Monther Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this fit me perfectly. i am a size US medium. came quickly.
hermosaaaa.....
Is Super recommend
Blouse of good quality. On og100 and ob104 villages comfortable. Sleeves and armholes are not small. The length is just below the middle of the thigh. On the sleeve above the elastic band is a little scare. My height is 160. The lower layer is sewn into the combat seam of the upper layer. Recommend. Polovets put the hair band as a gift
I like it is good quality
second time ordered. good quality. please do check size guide
Sehr schöne Bluse. Stoff fühlt sich gut an und die Bluse sitzt wir auf dem Foto. (Maße: Brust 102/ Taille 80/ Hüfte 107)
The product came in around 1 month. The material is very nice and looks great. The size is accurate, the one which I usually wear
There is no label of the composition of the fabric, nor washing advice.
Very beautiful
Blouse is excellent, the quality is chic. .. Order size in size is not small .. there is no smell .. thanks for the quality and fast delivery
thank for the gift
A good blouse, I risked taking the size M, usually I wear 42-44 and in general it came up, although I was going to take L. Sewn normally, linen does not shine through. In general, it will work.
Good material beautiful blouse
The color is more like dirty red than Burgundy.
The blouse is beautiful. Sleeves are not as transparent as in the photo (on my 46 size took XL, came up just.
size was spot on.
Very pretty and elegant, zwiewna. Compatible with description
Nice, sizeing is ok.
could be a little softer
1m69, 55kg, taille M ok
The blouse is excellent, not of poor quality. Slightly denser than in the picture. The only thing upset me was the slow delivery to Uzbekistan. P. S. the store is sociable, quickly replies to messages (which is a plus).
Very beautiful. Super Like.
The blouse is excellent, the description is accurate, the seams are even, took on the size more-everything came perfectly, the delivery is fast, thanks to the store
Very long went 3 months almost, but the quality is normal, it looks good and the threads do not stick out, thanks for the rubber band from the producer!