Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Monther Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
платье пришло очень быстро, за неделю до Москвы, качество супер, размер подошёл, одним словом я довольна.
Dress cotton, very pleasant to the body) I'm happy with the order)
I liked it very much, at 44-46 R. The village is perfect.
Good quality, there was no smell, the seams are all even. No complaints. I liked it very much, but on the hips 86 a little too big
Dress of good quality, all lines are even, the quality of the fabric is good, dense.
Delivery to Moscow is fast, about 20 days. My parameters are 92*62*89, height 176 cm, just above the ankle. Quality of the fabric at altitude, I advise.
The quality is good, the size matches! I wear 44, the village is excellent
Платье хорошее. Строчки прошиты аккуратно. Не для широких бёдер, конечно)
Nice very good quality. 100 cotton
The quality of the fabric for such money is excellent. But it is sewn a little screaming, sticks out on the sides. On my height 160 will have to shorten, the length reaches the bones of the leg
Very beautiful, 100% cotton
A beautiful dress, I take the second time. Enough for 1-2 years depending on the frequency of socks. Height 170, it's almost up to my ankle. Cut to the knee, wear with thin light jeans
Es muy chulo, buena calidad, mido 174 y peso 75 kg y la talla L me va perfecto, ni flotilla ni ajustada .. me encanto! Y llego rapidísimo.
The dress is super! The fabric is dense, pleasant to the body. I'm happy)
The dress is of excellent quality, the material is very pleasant (dense cotton)-almost does not stretch. The dress goes exactly in size (on the Russian 44th came perfectly). The cut is only on one side (Styler, of course, would look with two cuts, I think the atelier will help). On the height of 155 cm, the dress is 2 cm above the ankle. I can definitely recommend to buy.
Закалывала маме, на рост 165 и размер российский 50 подошёл хорошо
Dense, pleasant dress, quickly enough came
Quality is just super! It came quickly. The size matches.
I love it, it's super nice on. I 've combined it with white Converse.
Order in Samara came quickly, sent immediately despite the holidays. The quality is good, there is no smell. The only one does not like the neck, but it's not critical, I'll change it and increase it, I just do not like the narrow throat like women's T-shirts. In general, everyone is satisfied, the size approached, I recommend.
Very cool dress, my height is 159, to the ankle, a cut on one side. Material quality cotton plus elastin. I will order in another color. I'm delighted!!