Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Monther Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautiful, love! Bought a in Kiss and returned to order two dresses in black and Bordeaux, are beautiful and well stitched! My measurements are: 96-68-91 and size M is perfect, very legante. Excellent product quality, I recommend. Thanks to that also sent a toast.
The dress really liked it! Thank you!!!
Quality is perfect. S at 42 came up.
The dress is just excellent. Worth your money. I'm happy)
Really beautiful. Position is much nicer
I order 2 times, beautiful, comfortable dresses for my 98, 85, 100, L most that.
On its parameters 95-82-104 ordered 2XL, the dress fit me in size, only long sleeves, I had to turn up. I did not like that the sleeves at the bottom are wide and the zippers are sewn. I will steam them. The color is blue, beautiful, the material is similar to velor, the length is below the knees. The dog with a zipper is tight. The order was received at the cash desk in five, the delivery is fast
I'm happy with the dress, the size L corresponds to the age. 46-48, for a figure without a flaw.
платье выглядит очень круто, пришло быстро) на ОГ 97, ОТ 77, ОБ 100 размер М сел хорошо)
Issued an order on February 10. And already on February 23, he was at my point of issue. Delivery is very fast. This is already my 3 purchase from this store. Dress size s perfectly fit my Russian "top 42", and "bottom 44". Sits like a glove. Not close, not free,-like I'm sewn on. With my height 165 cm length to the knee. The dress model is very successful, the fabric is pleasant. The seller is very worthy, and the quality of things is very good. I strongly recommend this seller and his wonderful products. I put 100000000000 stars!!!!
The dress is super! I put 5 stars to the store. It came quickly. I advise you to buy.
מצויין I satisfied very
I liked the dress. to Ross. 46 covered slightly. If there is fat on the sides, it will be visible. But probably you can take on a bigger size and will likely be also good, or maybe better. At a height of 168 just below the knees.
A beautiful and high-quality dress. Everything is super, the fabric is pleasant to the body, stretches a little. Ordered XXL for parameters 94 - 73 - 104 came up perfectly!
Ideally suited, my parameters are 88-75-98, the size of M according to the figure. The quality is excellent, soft material, pleasant to the body. Happy with the purchase.
Hi there! The dress really liked it, the color is chic-pink powder, qualitatively sewn, the dress on me as poured, I was a little better for this time .... You can of course take a larger size, and so everything is supperer!!! Probably I will order only in a different color and XL. Thank you very much to the store for the quality and fast receipt of the goods!!!
Quality Super I order not for the first time, almost the entire collection Thank you
Girls quality at altitude. Well slim figure. The material is similar to Suede. Take it will not regret it. Came the goods quickly
I liked the dress. Fabric type spandex, stretches. Color as in the description. Village on the figure. I'm happy.
Cool dress, really liked and with the size guessed
Одно из самых классных платьев с али
17.02. Ordered, 07.03 received in St. Petersburg, at 94 -84-104 height 175 cm, weight 71 took XXL. slightly wrinkles in the back, but the rest is all for me, even the length of the sleeve. I do not like too much in the guise. As a gift rubber. I'm happy, thank the store for the present and a cool dress!
Dress at 46 size, height 164, waist 77, the village is excellent. Hair band as a gift put. I really liked it. Thank you store. I recommend to buy. Fast delivery, pleased. I did not communicate with the seller.
платье супер! советую всем
excellent