Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Monther Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress at 46 size, height 164, waist 77, the village is excellent. Hair band as a gift put. I really liked it. Thank you store. I recommend to buy. Fast delivery, pleased. I did not communicate with the seller.
платье супер! советую всем
excellent
The dress really liked it. On the Russian between 50 and 52 size XL-just perfectly suited!!!! I'm very pleased. The store is good. The dress came in 3 weeks in the Moscow region, the track was tracked.
Very nice dress
платье нравится. заказываю второй раз. и ткань и пошив отличные.
Super dress comfortable soft!
Super! Looks great.
Excellent dress, I looked at it for a year, until the price has not doubled. Good sewing, color, style. I recommend definitely.
The dress is ideal. The bad thing is, I just got a glimpse of the sizes they were saying and I got a little bit left. I'll get another one size more.
Very nice dress, thanks. I'm 168 cm and 62 kg, M size fits perfectly.
Потрясающее платье! Качественно выполнено, все швы ровные, обработанные, ткань приятная к телу, под замшу. На параметры 86-66-90 в самый раз, лишь немного плотно в груди. Но если брать на размер больше, то будет в талии и бёдрах слишком широко. Рекомендую к заказу.
excellent
Очень понравалось платье, делаю уже 2 заказ у этого продавца, посылки приходят в Украину очень быстро. Рекомендую.
Took S. Cool, but it was better to take on my 44 R m. It is pleasant to the touch. Quality is good
One of my best purchases on AliExpress I am really happy and satisfied the fabric is side style the cut is good and beautiful good quality Merciii
Beautiful and good finishing
A very soft touch, a very flattering model
fine material, soft and nice collor. Size could be L, as I like more loose then tight. But with my 177cm, 60kg, I look tall and make good figure. So, ok
Thank you
Perfect!
delivery of goods on time. very beautiful dress. thank you store
The dress is very good quality! At its 46-48 R. Ordered XL. The village is perfect! fast delivery. Advise this supplier.
The dress is beautiful, love! Bought a in Kiss and returned to order two dresses in black and Bordeaux, are beautiful and well stitched! My measurements are: 96-68-91 and size M is perfect, very legante. Excellent product quality, I recommend. Thanks to that also sent a toast.
The dress really liked it! Thank you!!!