Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Monther Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Nice jacket. Washing has not yet been) pleasant to the body, not very thick, not very thin, I wear s-m, I took a jacket (L) to sit more freely. Price-quality is good)
Excellent quality but lighter color than in the photo
Good basic sweatshirt. Warm, soft, sat down freely, as she wanted.
I wear the size 42-44, I took the size L. The bike is thin, with a heater, but thin. Even a little shines through, consider it. Pleasant to the body. I recommend for every day for a change for such a price)
I like the goods. There are no complaints about quality. Keep in mind that this is almost full synthetic, so it will not warm, but if you put on a shirt-heat and stylish)
свитшот вооьще отпад!!! ещё и подарок положили!! и доставка быстрая, короче советую ахахаха
Не плохой свитерок. Но для кого важно качество, то скажу, что оно ближе к синтетике. Смотрите фото. Полиэстер 65%, хлопок всего 35%. Но мне нравится. А позднюю весну зайдёт хорошо. Сидит на теле приятно. Пошит тоже хорошо. Ничем не пахнет. Приехал быстро до Саранска.
Love it! Looks super nice and is so comfy! Fits the description!
хорошая толстовка за свои деньги, немного не по размеру, надо было заказать поменьше)
Not machine washable ובמייבש. Outdoor synthetic. Size M but not tight
Заказ пришёл быстро, так же как и отправился, всё соответствует описанию, продавец отвечает на сообщения в течение дня, всем советую Спасибо)
Excellent! Delivered quickly! Everything matches! I liked it! Thank you!
Delivered quickly! Everything matches! I liked it! Thank you!
Thank you
I love excellent quality I recommend it is very very comfortable and it is arrive asser quickly.
That's the second time I 've bought. I love them. They are super warm and soft inside, I measure 1.58 weight 55 kg and the M goes perfect, recommend store
take one size up
The sweatshirt is worth its money, the size approached, inside is soft and warm, the store is many thanks!
Muy contenta. Muy caliente y gruesa. Parece de buena calidad. Color bonito. Yo estoy contentísima con esta sudadera.
Excellent, very soft, no Hood
Nice sweater. Not super warm, but perfect for autumn/spring. Happy with the product and price. Would definitely recommend this sweater.
more blue than I thought but still cute. very warm and comfortable. came quick and good price . worth it
Very cool sweatshirt, came as in the description. I liked it very much, I wanted this color for a long time))
bueno
The order came quickly. Corresponds to the description and size. everything is fine. Thank you!